1. Courier Services Used for Deliveries
- We primarily employ TNT, DHL, or UPS, depending on your location. In some instances, alternative couriers may be used at our discretion.
2. Order Dispatch Timeframes
- Orders with in-stock items are dispatched within 2-3 business days post payment receipt. For items needing manufacturing, dispatch may take up to 30 business days, extending to 40/45 days during holiday periods.
- Orders with in-stock items are typically dispatched within 2-3 business days after receiving your full payment. However, please be aware that during discount campaigns, the dispatch time may increase due to higher order volumes.
- For items that need to be manufactured, dispatch may take up to 30 business days, excluding national and international holidays, and a two-week period in August, as well as from December 23rd to January 6th. The 30-day timeframe may extend to 40/45 business days if the order is received during these specified periods.
3. Estimated Delivery Times
- Within Italy: TNT (1-2 business days); DHL (EU: 3-4 days); UPS (outside EU: 4-5 days). Note: These are estimates and actual times may vary.
4. Global Shipping
- We offer worldwide shipping. During checkout, select your country and input your address.
5. Shipping Charges
- Available in the shopping cart; select your country for an estimated charge. Final costs are confirmed in the order confirmation email.
6. Shipping Insurance
- Choose between standard delivery and insured delivery. Insurance covers total loss or damage; without insurance, coverage is limited to 1 euro per kilogram/gross weight.
7. VAT and Customs Duties
- VAT applies to EU countries (22%). Non-EU sales are exempt from VAT but subject to customs duties, payable by the customer.
RETURNS & ORDER CANCELLATION
1. Return Policy
- Returns are accepted within 14 days of receipt, provided items are in original condition. "SPECIAL OFFER LAST ONE," "OUTLET," and customized products are non-returnable.
2. Initiating a Return
- Email us to begin the return process. Items must be undamaged, uninstalled, and in original shape for eligibility.
3. Customer Responsibility for Return Shipping
- Customers bear return shipping costs. RSI c6 does not cover these expenses under any circumstances.
4. Refund Eligibility
- Upon return inspection, eligible items will be refunded. Note: We reserve the right to refuse a refund for damaged, installed, or deformed items.
5. Cancellation Policy
- For cancellations before dispatch, please contact us immediately. Post-dispatch cancellations may incur charges.
CONTACT & SUPPORT
For any queries regarding shipping and returns, please reach out to us at email@example.com. We’re here to assist you with your needs and ensure a smooth shopping experience.